The AMS Clinic is always interested what our clients think of our service and would appreciate if you could take a few minutes of your time to give us feedback. This will only be used by the clinic to look at ways of improving its service and care to our patients. If you would like to contact us with any comments feel free to email or by contacting the office and asking to speak to one of the Team.

A Guide to Making a Formal Complaint about The AMS Clinic

If you are unhappy with the treatment or service you have received from the AMS Clinic you are entitled to make a formal complaint, have it considered, and receive a response from the clinic.

Who can make a formal complaint?

A formal complaint can be made by a patient or person affected or likely to be affected by the actions or decisions of The AMS Clinic. A formal complaint can also be made be someone acting on behalf of a patient or person, with their consent.


How do I make a formal complaint?

The clinic will do whatever they can to make sure you are treated properly and promptly. Sometimes things go wrong and when they do you have every right to complain. If you have a complaint, in the first instance, you should contact someone in the Clinic as soon as possible so they can help you to sort it out. You can raise your concerns immediately by speaking to any member of staff.


Who do I contact?

If this does not resolve your complaint, you should contact The AMS Clinic directly.


What can I expect from the formal complaints procedure?

Your complaint will be acknowledged within 10 working days.

You will receive a full response within 14 working days. Please see the clinic's Complaint Policy for further information (provided on request)


The AMS Clinic is registered and regulated by the Care Quality Commission; you can also contact them if you have any concerns:

Newcastle upon Tyne
Phone: 03000 616161